The Apollo Spa Resort team closely follows the news from the Coronavirus Operational Headquarters in Bulgaria and the World Health Organization for coronavirus cases (COVID-19), as well as their instructions and those from the local health services.
The life and health of our guests and employees are a priority for us.
We adhere strictly to the standards of hygiene and cleanliness and take additional steps to ensure the safety of our guests and staff. Every day we do our best so that our hotels meet the current requirements for hygiene and cleanliness. Our standard policies and procedures for the protection of human health and safety include measures to prevent a wide range of viruses, including COVID-19, and cover everything from instructions for washing hands and the use of cleaning and disinfecting agents to cleaning procedures. of the guest rooms and common areas. Specific measures in this regard include:
Hand hygiene: Proper and frequent hand washing is vital in combating the spread of viruses.
Continuing education: In addition to the training of hotel staff and hygiene protocols, our staff also undergo special training to combat the spread of COVID-19.
Real-time information: The management team of Apollo Spa Resort is ready 24/7 to assist all guests, as well as to coordinate with local authorities.
Detergents and protocols: We use cleaning products and protocols that are effective against viruses.
Hotel rooms: We use protocols for cleaning and disinfection of the rooms after the departure of the guests and before the arrival of the next ones, who pay special attention to the most frequently touched places and objects.
Common areas: We have increased the frequency of cleaning and disinfection in common areas, paying special attention to the reception desks, elevators and buttons in them, door handles, shared toilets and even door keys.
Staff rooms and service rooms: in rooms where hotel staff work "behind the scenes" we have increased the frequency of cleaning and focus on the most frequently touched places such as entrances, lockers for personal belongings, laundry rooms and staff offices.